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My client is urgently looking for an Account Executive to join its busy department on a 12-month fixed-term contract. This is an immediate start, on a full-time based, working Monday to Friday, 8.30am to 5.00pm and is home- based.
Specific responsibilities will include:
- Maintain regular contact with named Brokers, their customers and named direct accounts.
- Address queries, including but not limited to billing, payment, wholesaler and consumption levels.
- Feedback regular progress to Customers and Brokers.
- Provide a prompt service, by dealing with issues in an organised and documented way, whilst maintaining regular contact with the Broker and Customer.
- Provide cover when needed for the Account Manager.
- Support Business initiatives for growth and retention.
The successful candidate will possess the following attributes:
- Possess good listening and verbal communication skills
- Team player
- Ability to work flexibly
- Good organisational skills
- Capable of following procedures and systematic processes
- Ability to communicate clearly and effectively by telephone
- A confident and mature outlook, together with an awareness of the need for tact and patience
- Attention to detail and accuracy
- Ability to remain calm and work effectively under pressure
- Prepared to learn new skills
- E-literate and competent in using PC and associated networks and systems, including Microsoft Word, Excel and Outlook
