Head of Central Services

Job Title: Head of Central ServicesSalary: £60,000Hours of Work: 35 hours per weekResponsible to: Chief Executive Officer (CEO)Responsible for: HR Manager, Facilities Manager, Facilities Manager , Systems Analyst, Reception Manager

Job Purpose:Manage and develop Central Services to meet regulatory responsibilities and provide effective organisational systems, policies, and support for staff and managers to achieve strategic aims. Lead HR, property management, IT, compliance, and health and safety.

Main Responsibilities:

Strategic Leadership and Management:

• Lead the strategic direction as part of the Senior Leadership Team (SLT).
• Accountable for Central Services, delivering integrated support across HR, property management, IT systems, and compliance.
• Manage senior staff within Central Services.
• Drive transformation of systems and ways of working to improve service quality.
• Support the mission to help people to 'belong, contribute, and thrive'.

Governance and Compliance:

• Fulfill the role of Company Secretary, ensuring compliance with charity and corporate law.
• Lead on compliance, policy framework development, and statutory obligations.
• Provide training to ensure staff meet policy and regulatory requirements.
• Act as Data Protection Officer, ensuring compliance with Data Protection Regulations.
• Lead on quality management and maintain accreditation under Trusted Charity.
• Embed effective risk management practices.

IT:

• Manage IT hardware and software needs, support contracts, and develop new IT systems.
• Promote digital transformation and ensure staff utilize new technology.
• Support new projects, including property acquisition and development.

HR:

• Ensure HR strategy aligns with law, good practice, and values.
• Oversee development of internal practices, policies, and working culture.

Facilities:

• Manage Facilities Manager and oversee maintenance plans for buildings.
• Ensure all required insurances are in place.

Budget and Finance:

• Prepare and manage the annual budget for central services.

Additional Duties:

• Perform other duties within the role's grade and remuneration.
• Commitment to safeguarding and promoting the welfare of children and vulnerable adults. Enhanced DBS disclosure required.

Experience:

• Minimum 3 years in a similar role within a complex not-for-profit organisation.
• Business and financial planning or relevant commercial experience.
• Knowledge of legal compliance processes.
• Financial analysis skills and budget management experience.
• Experience in introducing and supporting new IT systems.
• Risk management experience.
• Proven ability to manage, motivate, and support staff teams to achieve key performance indicators.
• Experience in gathering, collating, and presenting statistical information to partners and governance committees.
• Knowledge of GDPR legislation and information retention requirements.