Client Services Specialist

About Regenerus

Regenerus Labs is one of the leading functional health test suppliers to practitioners in the UK with a unique digital health platform that enables practitioners to better manage and access their client’ health by cross-analysing test and symptom data, with access to a wide range of tests from leading labs across the world, all facilitated through our office in Redhill, Surrey.

The Role

We are looking to employ a highly driven Client Services Specialist to join our team at an exciting time of growth and development. This is a great opportunity to join a unique health tech company set for rapid expansion. You will play a significant role in the organisation’s development and in turn will have the opportunity for career development and on-going learning. Reporting to our Customer Service Manager, we're looking for someone with a proven track record in customer care who is methodical, highly organised, results driven and comfortable working in a fast-paced environment.

Key Role Responsibilities

• Support our clients via telephone and email via our client management system.
• Ensure all email enquiries are responded to within 24hrs of receipt.
• Administer and monitor the order processing system.
• Accurate record keeping on our client management system.
• Download and record patient results from laboratory partners accurately and on time.
• Handling sensitive data in accordance with data protection regulations and maintaining confidentiality.
• Providing practitioners with their patient’s results.
• Ad-hoc office duties.

Requirements

• Demonstrable experience working in a similar role.
• Excellent call handling and telephone skills.
• Superb customer service skills.
• Proficiency in the use of IT systems such as G Suite, Hubspot (or similar CRM software) and ability to quickly learn new systems.
• Thorough attention to detail and excellent organisational skills.
• Solid time management skills with the ability to prioritise and multitask.
• Excellent communication and problem solving skills.
• A rational thinker under pressure.
• A strong team player with the ability to work independently using their own initiative.