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Would you like to join an industry-leading, IT software and business services provider who specialise in utilities and pharmaceuticals?
Boasting a stellar portfolio of blue-chip clients and renowned for their personalised customer service, they're looking to hireaCustomer Service Specialistto join their dynamic team inRedhillduring this exciting period of growth.
Perks:
Salary: 25,000 - 27,000 (experience-dependent)
Location: Redhill, with hybrid options (minimum 2 days in-office, Tues/Weds/Thurs)
Hours: 37.5 hours/week, Monday to Friday
Benefits:
- 25-27 days holiday, plus public holidays, and extra leave for your special day
- Comprehensive private healthcare for you and your family
- Employee Assistance Programme
- Generous monthly team social budget
- Payroll giving scheme
- Fuel your day with free fruit, snacks, and drinks
- Get moving with Electric Vehicle Scheme / Ride to Work Scheme
- Free on-site car parking
Role Overview
Join the Energy Operations Team and dive into a role packed with variety and challenge. From managing communications with energy suppliers to ensuring smooth billing processes, you'll be at the heart of client satisfaction.
Responsibilities:
- Keep operations running smoothly, meeting tight deadlines and service levels
- Resolve issues promptly and professionally, ensuring customer needs are met
- Communicate effectively across teams and with clients
- Produce insightful monthly service performance reports
- Test new IT system functionalities and ensure data accuracy
- Monitor industry data and maintain its integrity for billing processes
- Handle billing and reconciliation tasks efficiently
- Liaise directly with customers to resolve billing issues
Requirements:
- Minimum 3 years' experience in an analytical or process-driven role, ideally in utilities (gas or electric)
- Stellar communication skills with a customer-focused approach
- Ownership mentality with problem-solving prowess
- Organised, with top-notch time management skills
- Strong analytical abilities and data manipulation skills
- Flexible and adaptable to new challenges
- Quick learner with a passion for teamwork
- Proficiency in Microsoft Office Word and Excel
Ready to dive into a dynamic role where every day brings new challenges and opportunities? Apply now and be part of a team that's shaping the future of the energy sector!
***For your information:
*Interested?Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),
***Not for youbut you know someone suitable? Take advantage of the YourRecruit paid referral fee***
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.
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