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Your new companyA leading and rapidly growing provider of satellite communications and IT support to the government and maritime sectors. It leverages a profound understanding of its customers and engineering expertise to deliver customised technical solutions tailored to unique requirements. It is privately held, profitable, and debt-free, with ambitious growth plans. The company boasts a global footprint with key offices in multiple countries across Europe, Asia, and North America.Your new role
- Ensure the accuracy of the airtime billing database (NIBS) and manage activations, deactivations, and service package changes.
- Oversee and manage airtime processes for timely completion and accurate monthly billing cycles.
- Conduct regular checks for errors and resolve issues prior to the billing run.
- Validate and issue invoices accurately, addressing customer queries promptly.
- Extract and present analytical reports related to billing and activations.
- Process prepay voucher sales orders and collaborate with customers, suppliers, and internal teams.
- Provide support and training for NIBS and INSIGHT modules, review supplier invoices, and handle complaints.
What you'll need to succeed
- Proven experience in billing and provisioning with a strong track record in global customer service.
- Familiarity with telecom billing software and processes, coupled with exceptional attention to detail and accuracy.
- Proactive problem-solving skills, with the ability to resolve issues quickly or escalate as needed.
- Strong prioritisation, multitasking abilities, and effectiveness under pressure to meet tight deadlines.
- Excellent written and verbal communication skills, combined with a self-motivated attitude and keen interest in learning.
- Advanced proficiency in Excel (pivot tables, charts, complex lookups) and intermediate proficiency in Microsoft Word.
- Highly organised, methodical, and adept at managing multiple tasks simultaneously, with a customer-focused and collaborative approach.
What you'll get in return
- Flexible working options are available, with a hybrid schedule of 3 days in the office and 2 days working from home, following a 6-month probation period.
- Offering a competitive salary exceeding £40,000.
- Comprehensive training with the opportunity to shadow a senior team member, while still holding the manager's titleWhat you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV,If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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