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Job Description: Team Leader
Responsible To: Service Manager/Operations Director or other manager as designated by the company
Short Description: The Team Leader is responsible for delivering Service User centred support; through the efficient operation of a number of Supported housing unit(s) and staff allocated to them in compliance with company processes and procedures.
Specific Duties: The TL will be specifically responsible for:
- Supporting the Manager in day to day operations of supported housing unit(s)
- Maximisation of Service User interests by liaising with internal and external stakeholders
- Development, maintenance and implementation of a person centred support plan for each Service User
- Personal delivery of physical and mental support to Service Users
- Monitoring and maintenance of safeguarding the rights and dignity of each Service User
- Routine assessment and communication of Service User development to interested stakeholders
- Effective control of Service User financials and house budgets
- Fostering of a positive environment in which Service Users and staff actively engage
- Establishing and ensuring regular conduct of open and transparent two-way communication with Service Users and staff
- Maintaining the cleanliness, quality, security and safety of each home and individual service user accommodation
- Provision of management and supervision to subordinate staff
- Respond to emergencies and provide guidance and support to subordinate staff
- Actively engaging in performance and discipline management to maximise staff performance and assure compliance with company procedures
- Conducting of staff training needs analysis and the co-ordination and delivery of training to maximise staff competence
- Developing and implementing of staff-rotas ensuring that appropriate staff cover is available to Service Users
- Successfully achieving the individual objectives set by the company
- Accomplishing self-audits and pro-actively engage in external compliance audits
- Enhancing current operations through continuous improvement
Generic Duties: In addition to specific responsibilities, the TL also be responsible for ensuring:
- the maintenance of confidentiality of all information unless otherwise permitted by management
- full compliance with company’s vision, values, policies and procedures
- compliance with legislation and GSCC Code of Conduct as reflected in company procedures
- undergo training and professional development as directed by the company
- work in a manner that promotes team work and a collegial environment
- active and positive promotion of the company’s image and brand
- other duties that may be assigned by management
Qualifications: The following qualification, skills and experience are required for this role:
- Preference for RMN grade3/4 and NVQ Level 3 or equivalent in Health and Social Care with a minimum of two years experience of care-working within a supported living environment. And working towards QCF/NVQ Level 4 LMA.
- Strong living skills that can be transferred to service users i.e. all daily living skills etc.
- Competence in the use of Microsoft Office and Internet applications
- Strong English spoken, listening and written communication skills
- Full driving licence and use of own car for general business use and to support Service Users
