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- Screening and logging customer enquiries including phone calls and emails
- Answering after-sales support cases, or escalating to the correct member of staff
- Keeping track of the progress and communicate internally and with customers
- Liaising with other departments on administrative matters of mutual importance
- Generating repair/service quotations
- Ensuring service orders are checked and released by the Sales Team / Production within agreed timeframe
- Monitoring repair turn around and keeping customers updated
- Coordinating various exhibitions and marketing events
- Providing administrative support to the Sales Team when required
- Experience in sales administration role (Ideally Manufacturing or Engineering)
- Proficiency with CRM software and Microsoft Office
- Knowledge of administration recordkeeping practices
- Organisational skills are paramount and ability to work to deadlines
- Bupa membership after Probation
- 4% Pension contributions – Salary Sacrifice scheme if desired
- Flexible Working & Maintenance Days
- Enhanced Paternity Pay & Enhanced Maternity
- Bonus
- 25 days holiday increasing at 2,5 and 10 years to a maximum of 28 days + 8 Bank Holidays
- Plenty of free parking on site
