Customer Support Advisor - Redruth - Permanent role - 26K
The role is working shifts which are advised well in advance.
4 on 4 off shifts - Between 8 - 8 days or nights - All office based
A great opportunity for a role in Customer services with a Global Company. As part of a customer service team, you will be working to support all customer enquiries both over the phone or via email. This is a great opportunity to work as part of this friendly team, providing support on product, service and billing enquiries.

Duties
* First point of contact for all customers responding to customer enquiries quickly and efficiently ensuring five-star customer service.
* Making sure each call/email is logged correctly and clearly.
* Chasing cases and escalating issues to relevant departments/on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion.
* Assist with monthly customer surveys
* Process sales orders for prepaid airtime cards for agreed customers
* Investigate alarms, issue outage reports, act on high usage alerts and resolving any and all service issues. Whether network or remote customer related
Skills required
* Ability to work shifts
* Excellent communication skills (verbal & written)
* Confident and clear Telephone manner
* To be able to achieve SC security clearance -you will need to have lived in the UK for 5 years or longer
* Good IT skills

This role is an exciting opportunity to join a busy team with a company that looks after its staff.

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