Technical Support Engineer (NOC)
Redruth, Cornwall
Candidates must be eligible for SC Clearance
Up to c32,000 per year + 3.5K (Shift-Allowance)
25 days holiday plus Bank Holidays, Bonus, Pension, Life Insurance, Medical Insurance, etc.

The Opportunity:

My client are a communications company and they are currently looking for a Technical Support Engineer to work within their Network Operations team. This role is a shift based role and will consist of 12 hour shifts on a 4 on 4 off shift rota basis so you must be willing to work shifts. In this role you will provide first class Customer Service and Technical Support covering both network infrastructure and customer facing equipment and you will also be covering IT, Networks, Firewalls, Satellite antenna systems and web traffic filtering rules. You will also monitor, operate and maintain the internal systems and databases within the Global Customer Support Centre, ensuring proactive management of process and procedures for the benefit of other team members and their customers.

Skills and Experience:

Possess a keen commercial awareness with ability to work on own initiative and unsupervised.
To be a key element of Technical Support as part of a global team. Assisting in the training, mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd line support teams in dealing with customer queries quickly and effectively.
To be a committed and pro-active Shift Engineer within the Support Team delivering service for my clients global customer base across the complete technical portfolio, 24 hours/365 days a year.
Ability and willingness to continuously learn and support new systems and services.
Ability to absorb and quickly gain and retain knowledge of products and services offered by the client and to fault find and explain over the telephone how products work.
Excellent customer service skills and ability to interact with customers both on the phone and in meetings.
Customer Service / Network Operations experience.
Technical Engineering experience.
Previous experience working with the MOD is desirable.
Inmarsat and/or VSAT operational, service or technical experience.
In-depth technical knowledge of at least some of the following customer equipment or management system such as Starlink VSAT and Inmarsat is desirable.
Practical experience of IP networking (CCNA/JNCIA etc.) is highly desirable.

Please contact John Noonan here at ISR to learn more about our exciting client based in Redruth, Cornwall and their ongoing growth plans??

Technical Support Engineer (NOC)