Customer Account Advisor

Reed

Posted 3 days ago, valid for 8 days

Reigate, Surrey RH2 9JZ, England

Full Time

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Sonic Summary

The Collections Account Manager position in Redhill offers a hybrid working environment for candidates with a background in customer service.
The role requires managing customer accounts, ensuring compliance with collections policies, and collaborating with internal and external parties to facilitate repayments.
Candidates should have at least 2 years of experience in customer service, with a focus on collections or account management.
The salary for this position ranges from £30,000 to £35,000, depending on experience and qualifications.
This role is a great opportunity for career progression within the Collections Department, with the potential to develop new skills and take on additional responsibilities.

Job Title: Collections Account Manager

Location: Redhill (Hybrid)

Good opportunity in Redhill for someone from a customer services background looking to take the next step and broaden their skills.

Modern office environment and great benefits package.

Role Overview:

Manage customer accounts, ensuring compliance with regulatory and collections policies.
Coordinate with internal teams and external parties (e.g., Citizens Advice Bureau, Step Change) to facilitate arrears repayment.
Meet targets and collaborate with the team to achieve service level agreements and key performance indicators.
Prepare monthly management information and statistics.
Assist in General Collections, End of Contract Collections, Fleet Collections, and General Administration.
Handle queries and complaints efficiently.
Ensure accounts are processed according to collections procedures before transferring to Recoveries/Litigation.
Adhere to Treating Customers Fairly (TCF) and Forbearance policies.

Empowerment:

Manage a portfolio of accounts independently, ensuring high performance and service levels.
Work towards targets set by the Customer Accounts Supervisor, resolving disputes, negotiating settlements, and explaining charges.
Report operational issues promptly.
Promote positive outcomes and adapt to individual customer circumstances, including settlement offers.
Quality monitoring and supervisor support available for escalation.

Great Opportunity for Progression:

Ideal for a Customer Service Call Centre Advisor looking to advance their career.
Opportunities to develop skills and take on more responsibilities within the Collections Department.

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