HR Manager

We are excited to offer a fantastic opportunity for a People Services Team Leader at a leading insurance company based in Retford. This role is perfect for someone who thrives in a supportive, inclusive, and fast-paced environment. As a People Services Team Leader, you will be a pivotal part of the Group People Operations function, managing the People Services Associates and driving excellence in customer service to ensure a positive colleague experience across the Group.

Day-to-day of the role:

• Oversee and manage a team responsible for delivering efficient, high-quality transactional services for both applicants and employees.
• Lead and motivate the team, ensuring tasks are completed efficiently and accurately in line with Service Level Agreements (SLAs).
• Drive excellent customer service across all channels, ensuring that queries are triaged, allocated, and resolved promptly and professionally.
• Organise and coordinate daily tasks for the team, balancing workloads and meeting deadlines across weekly, monthly, and annual activities.
• Ensure strict adherence to data accuracy and compliance with GDPR and other relevant data protection regulations.
• Implement continuous improvement processes, maximising the use of technology to streamline and enhance team efficiency.
• Collaborate with the wider People team to meet objectives and deliver exceptional service to all employees.
• Support the Head of Employee Relations, People Services, and Policy with team performance reviews, absence management, and conducting one-on-one meetings.

Required Skills & Qualifications:

• Proven experience in a customer service-oriented environment with the ability to lead a team.
• Strong organisational skills, capable of planning, delegating, and prioritising tasks in a high-volume environment.
• Excellent problem-solving skills with a proactive approach to identifying and implementing improvements.
• Strong attention to detail, ensuring accuracy in all people data and communications.
• Experience in managing a team.
• Forward-thinking with the ability to implement process improvements.
• CIPD Level 3 qualification (minimum) is required.
• Experience of using Workday is desirable.

Benefits:

• Competitive holiday allowance with the option to buy additional days.
• Death in Service benefit of x4 salary.
• Company pension scheme.
• Generous maternity and paternity leave packages.
• Flexible benefits package including discounts on technology, cinemas, restaurants, and more.
• Referral schemes and discounted rates on company products.
• Comprehensive employee benefits and welfare package including financial management support, health screening, and more.
• Wide range of discounts including a kids pass for discounts at over 4500 attractions.
• Comprehensive learning & development framework with professional study options and apprenticeships.
• Opportunity to be part of the Community Trust supporting fundraising and environmental impact initiatives.

To apply for the People Services Team Leader position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.