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We are partnering with a global manufacturer and leader in imaging and document solutions that is seeking an experienced Field Service Engineer to join their growing Service Department.
The Role
In this field-based role, you will be responsible for the installation, servicing, and maintenance of high-end print-on-demand (POD) equipment and software, ensuring top-level performance and customer satisfaction.
Youll also help with end-user installs and training, provide technical support, and play a key role in troubleshooting and escalating issues when required.
This position involves extensive travel, primarily across the Midlands and South, and occasional trips to the North. Ideal candidates will be based near major motorway networks.
We are particularly interested in engineers that have worked with toner-based production print equipment such as Xerox Iridesse, Xerox Versant, Canon imagePRESS, Konica Minolta AccurioPress, Ricoh Pro Series, HP Indigo 7800/12000, Sharp Pro Series or similar.
Key Responsibilities
- Install, service, and maintain a range of production print equipment and software.
- Troubleshoot and resolve customer-reported technical issues, both remotely and on-site.
- Monitor remote diagnostic tools to pre-empt issues and schedule proactive maintenance.
- Coordinate installations with internal teams to ensure smooth deployment.
- Keep service agents updated with the latest technical bulletins and firmware updates.
- Escalate unresolved issues to technical specialists or management as required.
- Ensure compliance with Health & Safety regulations and maintain confidentiality.
About You
- Experience in field service engineering, particularly in digital printing/print-on-demand production equipment.
- Strong electro-mechanical fault-finding skills.
- HNC in mechanical/electrical engineering or equivalent experience.
- Excellent customer service and problem-solving skills.
- Ability to work independently and travel extensively across South and Midlands region.
- A valid UK driving license is essential.
Whats in It for You?
- Competitive £35,000 - £40,000 salary.
- 10% Performance bonus.
- Company car or car allowance.
- 26 Days annual leave (+1 day per year of service).
- Enhanced pension contributions.
- Private healthcare, life assurance, company discounts and more.
