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Our established client based in Ringwood is looking to recruit a full time Customer Service Assistants to join multi-channel Contact Centre. The role is an Inbound contact centre role, that will involve handling new orders and Customer Service actions. The orders element of the role requires sales skills, with a very strong emphasis on upselling. Additional work involves the managing of emails and various other "back office" tasks. Full training is provided for all elements of the role
The suitable candidate will be welcomed into the team where they will work alongside established, skilled consultants to help 'raise the bar' in terms of customer experience. Growth and development are encouraged and supported and over time will have the opportunity to progress their role and take on additional duties. This added responsibility being rewarded with a salary increase.
Key Responsibilities
? Acting as a liaison between customers and our client, ensuring smooth communication and resolution of inquiries.
? Handling incoming inquiries via phone, email, and other channels and resolving in a timely and effective manner. Inquiries will range from delivery to warranties, all advisors will be trained on all aspects of the role to ensure customers have one call resolution.
? Demonstrating a customer-centric approach to build and maintain customer loyalty and satisfaction.
? Documenting interactions accurately and updating customer information in the company database.
? Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary.
? Maintaining a high level of professionalism and adhering to company guidelines and policies.
? Upselling and cross selling on every opportunity presented in order to increase revenue
? Identify and maximise sales opportunities through cross selling and up selling plus special
promotions on a wide range of retail products
? Place customer orders and resolve all customer enquiries at first point of contact efficiently
? Embrace Company core values for respect and equality for all those we come in to contact
with and provide world class service at all times
? Take ownership of personal development and performance
? Work as a team in a fast-paced target driven environment
Job Title: Customer Service Assistant
Salary: £24,024 (£26,424 OTE)
Location: Ringwood
Hours: 40 paid hours per week.
Shifts: Shifts rotate between 8.00am to 4.30pm, 9.30am to 6pm, 3.30pm to 10pm. 10pm to 8am (Out of Hours opportunity)
Shifts on a rotating pattern
- 40 hrs a week
- 5 working days
- Two weekends per month
- Full training provided and paid for
- Great Working Environment
- Accessible by bus
- Free parking off site
Company Benefits:
- Competitive salary + attractive overtime
- 20 days paid holiday + additional days based on length of service
- Suggestion Box Monthly Winner Paid Reward;
- Cycle To Work Scheme;
- Home Computing Scheme;
- Dentist scheme;
- Bus Travel scheme;
- Eye test vouchers;
- Excellent onsite training and induction;
- Staff room with complementary refreshments;
- Corporate & client discounts, including hairdressing, gym membership, restaurants
and bars; - Weekly dress down days;
- Involvement with local charities and fundraising days/events;
To be considered for this excellent opportunity, please apply now with your up to date C.V and we will be in touch in due course.
