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Join Our Fast-Growing Client as a Customer Service Coordinator!
We have an exciting opportunity for a dynamic and professional Customer Service Assistant to join our vibrant client in Ringwood. If you're passionate about delivering top-notch customer service and thrive in a busy, friendly office environment, this role is for you! Be the welcoming voice of our client's company, the first point of contact for all customers and engineers, and help maintain their high standards as they continue to grow.
Whats on offer:
- Full-Time, Permanent Position
- Monday - Friday
- Competitive Salary: up yo 28k
- 28 Days Paid Holiday
- Company Events
- Pension Scheme
- Fun and Friendly Office Atmosphere
- Free Onsite Parking
- Exciting Career Progression Opportunities
Your Responsibilities:
- Serve as the primary point of contact for all inbound calls, delivering exceptional service to customers and engineers.
- Audit invoices and handle close-downs using Simpro software.
- Manage and coordinate engineers' schedules using Google Calendar.
- Update the inspection board with completed works.
- Allocate jobs to engineers and manage them using Business Management Software (Asana).
- Oversee daily reporting and ensure all close-downs and general administration tasks are completed efficiently.
What We're Looking For:
- Experience in the drainage or plumbing industry is a plus.
- Excellent communication skills with a friendly and professional phone manner.
- Proficiency in Excel, Word, PDFs, CRM systems, and other office software.
- Prior experience in a similar customer service role.
- Ability to interact with customers with professionalism, calmness, and compassion.
- Strong multitasking skills and the ability to work independently in a fast-paced environment.
If you're ready to take on a new challenge and grow with a company that values your skills, apply today!
Or for more information call Ebony on (phone number removed)
INDCP
