WarrantyClaims Administrator - Warrington

Basic Salary26,000
No weekends
35 Hours per week
9am -5pm or 8am -4pm
Leading AutomotiveBusiness & Warranty Provider

Our client is seeking a Warranty Claims Specialist to join their expanding team in the Warrington area. In this role, you will be responsible for managing warranty claims and handling general inquiries via phone from customers, dealerships, and end users. Your primary focus will be to ensure a smooth and efficient claims process while consistently delivering an exceptional customer experience. The ideal Warranty Claims Administrator candidate will be someone who thrives in a fast-paced environment, is solution-oriented, and is committed to exceeding customer expectations.

Benefits for the successful Warranty Claims Administrator / Specialist:

25 days annual leave plus Bank Holidays, plus purchase scheme. (increasing with service)
Employee discounts
Enhanced Maternity & Paternity pay
Great pension
Private Healthcare
Monday to Friday working pattern

Responsibilities of a Warranty Claims Administratorwithin this business:

Proactively process all telephone claims efficiently and within the limits of authority, ensuring compliance with company policy.
Provide clear and comprehensive updates to claimants regarding the status of their claims, including detailed explanations when a claim is rejected or adjusted.
Process claims payments within the limits of authority, adhering to company policies and the product's terms and conditions when requested.
Deliver a consistently superior customer experience, ensuring all customer needs are met, all questions are answered, and customers fully understand decisions made regarding their claims.
Maintain strict adherence to company policies, including those regarding security of corporate information, email usage, and computer protocols.

Requirements of the Successful Warranty Claims Administrator/ Specialist:

Able to demonstrate excellent customer service skills
General IT / PC Skills and experience of using Microsoft office applications
Some Motor Trade or Motor Vehicleknowledge or experience
Efficient time management, to organise work to meet specific objectives
Any eye for detail
Good Teamwork

If you, or someone you know, is interested in this, or any other Automotive Jobs in Staffordshire or Cheshire, please contact Max Wilson at Perfect Placement Today!

Perfect Placement UK Ltd are specialists in Automotive Recruitment, so if you are looking to advance in your Motor Trade Career, contact our expert automotive Recruiters today to see how we can help with your Motor Trade Job search.

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