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- Lead and Manage Team: Oversee a dedicated customer service and sales team, providing leadership, coaching, and performance management to ensure high standards.
- Customer Experience Excellence: Ensure timely, professional, and effective customer support. Resolve client issues and inquiries to guarantee customer satisfaction.
- Sales Development: Identify and generate new leads while nurturing existing client relationships to increase sales opportunities.
- Sales Strategy: Develop and implement strategies to upsell and cross-sell products/services, maximizing revenue from the current client base.
- Reporting and Analysis: Monitor KPIs, analyse performance data, and report on team achievements and areas for improvement.
- Collaboration: Work closely with the marketing, product, and other departments to ensure a unified approach to customer satisfaction and sales growth.
- Continuous Improvement: Drive process improvements to optimise customer care and streamline sales development efforts.
- Proven experience in customer service and sales management.
- Strong leadership and team management skills, with the ability to inspire and motivate.
- Results-oriented with a track record of meeting or exceeding sales targets.
- Excellent communication and interpersonal skills.
- Analytical mindset with experience in reporting and using sales/customer data to make informed decisions.
- Ability to multitask and prioritise in a fast-paced environment.
- Competitive salary
- Opportunities for professional growth and development
- A supportive and collaborative team environment
- Be a key part of a company focused on delivering exceptional service while driving sales growth
