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Customer Service Executive

Customer Service Executive

Meridian Business Support

Posted 13 hours ago, valid for 7 days

Rochdale, Lancashire OL12 0BJ

£35,000 - £42,000 per annum

Full Time

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Sonic Summary

The job title is Customer Service Executive, reporting to the Customer Service / Sales Development Manager in Rochdale.
The role involves processing inbound orders, addressing customer inquiries, and following up on warm leads, requiring proficiency in CRM systems and strong communication skills.
Candidates must have previous experience in a customer service or sales-driven environment, with a focus on booking international shipments.
The salary for this position ranges from £24,000 to £25,000, and the working hours are from 8:00 AM to 5:00 PM with a 1-hour lunch break, including potential overtime.
Applicants should possess a positive attitude, high attention to detail, and the ability to multitask.

Job TitleCustomer Service ExecutiveReporting toCustomer Service / Sales Development ManagerLocationRochdaleWorking Hours8:00 AM – 5:00 PM with a 1-hour lunch break. Occasional overtime may be required based on business needs.Our client is a leading supplier in their industry and we are looking for a Customer Service Executive to join their dynamic team. As a key member of their UK customer service team, this role is essential in delivering exceptional service to customers. Responsibilities include processing inbound orders, addressing customer enquiries, and proactively reaching out to follow up on warm leads. You will also identify new business opportunities throughout the sales process.Skills & Requirements

Proficiency in CRM systems
Strong numerical and IT skills, including Microsoft Office Suite
Excellent phone etiquette and communication skills
Experience with booking international shipments and couriers
Proven ability to convert warm leads into sales

Personal Attributes

Positive, can-do attitude
High attention to detail
Ability to multitask and manage competing priorities

Experience RequiredPrevious experience in a customer service or sales-driven environment is essential.Salary£24,000 – £25,000If you're passionate about customer service and thrive in a dynamic, sales-oriented environment, we’d love to hear from you!How to Apply:Please send your CV to Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.

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