Sales Support Admin

Bennett and Game are working alongside a large business that specialise specifically within the Retail and FMCG sector, working with some of the biggest industry leading brands, supplying goods to customers across the UK, bringing to market product categories that range from Crisps and Snacks, Household Goods and Toiletries to Groceries, Pet Care and Beer, Wines and Spirits. The offices are based in Rochdale.

• Key Support to all our retail managers - Supporting with companies such as Poundland, Home Bargains, B&M and many local retailers as well as high street fascia's.
• Administrative support for the external sales team, allowing account managers in the field to spend more time with customers.
• Working closely with internal teams (Accounts, Warehouse and Transport) to improve and speed up processes relating to orders (Invoice, pro forma, deliveries and stock queries)
• Ensuring that credit notes / new account forms / orders are completed by the relevant internal Forrest departments.
• The accurate processing, managing, monitoring of sales orders.
• Monitoring order status end to end until order process is completed.
• Keeping track of back orders and updating as instructed.
• Handling complaints, answering questions from customers (by telephone or email) in order to support customer relationships and improve the customer experience.
• Providing product and pricing information to customers.
• With support from relevant account managers, follow up on complaints with the aim of resolving them / supporting their resolution.
• Ad hoc administration support as requested and trained to provide.

• MUST BE IT and SYSTEMS Literate.
• Microsoft Business Central experience a major plus
• Minimum 3 years' experience in a similar environment
• Strong Administration and Organisational Skills
• Positive mindset and attitude. RELIABLE
• Resilience and determination to see the task through to completion
• Good communication skills - verbal & written - and confident phone manner.

• 24-26K DOE
• Monday - Friday - 9:00 - 5:00
• Pension
• Opportunity to progress

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.