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n-compass provides health and social care services across the North of England. We support over 30,000 adults and young people to stay well each year.
Our Rochdale Carers service are looking for a full time Service Manager to lead and oversee a busy and dynamic team.
The successful applicantwill benefit from leading a skilled and motivated team, in a truly hybrid working environment (between home, the office and the community of Rochdale), and will be provided with a thorough induction training programme. Due to some travel across the North of England the post holder is required to have use of a private vehicle for business purposes.
Role Summary:
The post holder will manage and lead the operations of The Rochdale Carers Service. The post holder will undertake distinct project management duties such as staff management, monitoring performance/quality, reporting, implementing policy/process and stakeholder management.
Specific Duties:
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- Responsible for managing and leading the operations of Rochdale Carers
- Responsible for overall performance of contracts, quality delivery and achievement of outcomes
- Responsible for reporting and analysing performance, quality and outcomes
- Support the development, oversee implementation and monitor progress against work plans, stakeholder engagement, community engagement, marketing and communications and operational development plans
- To develop and maintain relationships/referral pathways with key stakeholders with the express aim of identifying and supporting hidden Carers
- Oversee the production of a regular newsletter for Carers and professionals
- Representing the service at Carers specific meetings/events/networks
- Managing and leading on Carers Week and Carers Rights Day; sourcing sponsorship to fund events, promoting, increasing involvement and using these key dates as a vehicle to identify and support hidden Carers
- To support the Head of Service at contract reviews providing operational input
- Responsible for continuous improvement, development and innovation
- To support implementation of new contracts
- Responsible for ensuring required policy, process, systems and equipment are in place, fit for purpose, observed by the team and regularly are reviewed
- Responsible for ensuring staff are using internal and externals systems in line with agreed protocols
- Responsible for ensuring services and team workings are compliant with legislation and best working practices
- Manages timely escalation of issues and provides expertise, advice and support to overcome issues and challenges
- Work with senior management to inform annual operational budgets
- Responsible for managing expenditure against annual operational budgets and managing petty cash in line with agreed financial procedures
- Provide on call support for out of hours working
- Provide team meeting facilitation, line management, supervision and support to direct reports
- To ensure human resources are managed within the agreed policies and procedures including, recruitment and selection, discipline, grievance, supervision and appraisal
- To ensure that there are sufficient staffing levels at all times
- To ensure effective use of volunteers and students
- Provide contingency support through the Carers Services structure as required
Salary- 34,628 per annum
Hours- 37 hours per week
Benefits
Working for n-compass gives you access to a great range of benefits, take a look at what we offer:
- 25 days annual leave entitlement + bank holidays with additional days for length of service.
- An extra day off for your birthday!
- Maximum 37-hour week
- 5% Employer Pension Contribution, 3% Employee Pension Contribution
- Employee Assistance Programme - around the clock access via telephone, email and online, this is a free, independent resource to help you balance your work, family and personal life
- Westfield Mosaic Health Plan, which enables you to be reimbursed for a range of treatments including dental, optical, therapy treatments, wellbeing and alternative therapy treatments
- Death in service benefit
- Bereavement Counselling
- Probate Helpline
- Family Friendly Policies
- Monthly Employee Award
- Buying and selling annual leave
- 3 hours off for Christmas shopping
- Learning and Development Opportunities
- Dynamic, innovative, fun organisation
Please find attached on our website, the full Job Description, Person Specification and benefits package.
Please send your application through as soon as possible, as applications will be shortlisted upon receipt, which may result in closing the vacancy sooner than the advertised closing date of Friday 18th October 2024 at 4.30pm.
Please note that interviews will be held on Friday 25th October 2024.
Successful applicants will be required to undergo a DBS check.
n-compass is an equal opportunities employer.
Successful applicants will be required to undergo an enhanced DBS check (formally CRB)
Registered Charity Number: (phone number removed)
