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Call Handler

Constant Recruitment Ltd
Posted 21 hours ago, valid for 24 days
Location

Rochester, Kent ME1 1FR

Salary

£24,000 - £24,800 per annum

Contract type

Full Time

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Sonic Summary

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  • The Call Handler position is located in Strood, moving to Gun Wharf, Chatham in 2025, and requires experience in handling calls and supporting vulnerable individuals.
  • Candidates must be flexible and willing to work a rotating shift pattern of 4 shifts on and 4 shifts off, including night shifts, covering 24/7, 365 days a year.
  • The role involves responding to assistive technology calls, monitoring CCTV systems, and coordinating emergency responses, ensuring the safety and wellbeing of vulnerable individuals and public spaces.
  • Applicants should have at least GCSEs in English and Maths (or equivalent) and possess strong communication skills, with experience in CCTV monitoring or support roles being desirable.
  • The salary for this position is competitive, and the job offers various benefits, including health support, free parking, and a birthday day off.

Call Handler

Location: Strood (moving to Gun Wharf, Chatham in 2025)

Are you experienced in handling calls and supporting vulnerable individuals?
Are you flexible and open to working on a rotating shift pattern?
Do you want to be part of a team that makes a real impact in the community?

Shift Pattern: 4 shifts on, 4 shifts off (inc night shifts) covering 24/7, 365 days a year.

About the Role:

As a Call Handler in the Monitoring Control Centre, you will be at the heart of ensuring the safety and wellbeing of vulnerable individuals, public spaces, and commercial properties. You will play a key role in operating telecare and CCTV monitoring services, responding to emergency calls, and coordinating with various agencies when action is needed.

Key Responsibilities:

Assistive Technology Monitoring:

  • Respond to incoming assistive technology calls, providing reassurance and support to vulnerable users, such as elderly or disabled individuals.
  • Summon emergency assistance when necessary and document all actions taken.
  • Conduct equipment tests and report system issues as needed.

CCTV Monitoring:

  • Monitor CCTV systems, keeping a vigilant eye on public areas and partner sites for any suspicious activity.
  • Manage cameras, document incidents, and escalate issues to authorities when appropriate.
  • Handle authorised enquiries in line with Home Office guidelines and company policies.

Emergency Call Handling:

  • Handle Council Out of Hours Emergency calls, accurately documenting actions and coordinating emergency responses.
  • Liaise with external agencies to ensure appropriate responses to incidents.

What We are Looking For:

Essential Skills and Attributes:

  • Interest in assistive technology and promoting independent living.
  • Must have permanent Right to Work in the UK
  • Empathy and patience to support vulnerable individuals with professionalism.
  • Resilience in high-pressure environments, managing interruptions or conflicting demands.
  • Strong communication skills, especially when handling sensitive information.

Experience and Qualifications:

  • GCSEs in English and Maths (or equivalent).
  • Analytical skills to interpret information and develop effective responses.
  • Computer proficiency for operating CCTV and assistive technology systems.
  • Ability to pass vetting processes, including Non-Police Police Vetting Level 1 and enhanced DBS.

Desirable:

  • SIA CCTV license and familiarity with relevant legislation.
  • Experience in CCTV monitoring, data protection, or work related to supporting individuals' wellbeing.

Benefits: Death in Service Benefit, 24-hour GP support, night shift health checks, counselling, free parking, free tea and coffee, mental health support, birthday day off, and Christmas concession day.

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By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.