Customer Service Consultant

** Wanted Customer Service Consulant  **

Do you like a busy buzzy office environment?

Do you enjoy talking to people?

Do you get a buzz from achieving your set goals and being paid for it?

You will be required to:-

• To manage customer service enquiries in line with our customer service goals.
• To support the Sales Department in taking overflow sales calls if required.
• Learn and develop skills to progress through each area of the Customer Care Unit.
Be a customer champion and feedback on processes, policies, products that can help the business improve – be inspiring, be innovative.
• Take an active part in team and operational meetings and contribute to the development and success of the Company.
• Act with integrity, due care, skill and diligence.
• Be open and honest with our regulatory body.
• Pay due regard to the interest of customers and treat them fairly.
• Maintain a professional and courteous manner towards your fellow team members, customers and clients.
• Work within our regulatory framework and adhere to our Quality Assurance Programme.
• Comply with the housekeeping rules contained within the Staff Handbook.

This list of duties is neither exclusive nor exhaustive and may be amended by Senior Management from time to time, nor is it in an order of importance.

Person Specification

• Experience within a Customer Service environment or a similar role.
• Experience in dealing with Customer complaints both verbal and written is desirable.
• Use of Live Chat or a similar system is desirable.
• Excellent communication skills, both written and verbal.
• Committed to excellent customer service and prepared to go the extra mile to ensure customer satisfaction.
• Professional telephone manner.
• Attention to detail with focus on achieving first time quality.
• Competent level in Excel, Word and Internet.

Hours

• 37.5 hours per week

The Call Centre is open during the following hours:

8.30am – 8pm  Monday to Friday
9am – 5pm  Saturday

10am – 5pm  Sunday
9am – 5pm  Bank Holidays

Shift patterns to be worked, with time off in lieu.

£24k-£28k

Plus bonus 

Holidays start at 24 days + bank hols,

Increasing to 30 days + bank holidays with length of service,

Health Cash Plan for the employees and up to 4 dependents (claim back for a variety of medical costs) we pay for level one cover see below for what you can claim,

Employee assistance programme (247 support from counsellors for a variety of troubles)  includes up to 8 face to face appointments with a trained therapist including CBT therapy,

Cycle to work scheme,

Perk Box, a discount app for all activities, shopping and eating out and gym memberships,

Tech Scheme borrow £500 for curry’s or apple and spread the cost interest free over 12 months via salary sacrifice,

Holiday Buy scheme, buy an additional 3 days per year,

Christmas Savings Club ,

Charity and fundraising events,

Life insurance 4 x annual salary,

Nest pension scheme,

Company events,

Company sick pay,

And so much more…………..

Rotas set 6-7 weeks in advance - flexible consisting of one late every 4-6 weeks 12pm-8pm

Must be flexible and able to work one Saturday per month / one Sunday per month

In return you will receive a basic salary of £24,000 -£28,000 + monthly bonuses

For more information please contact me

Nicki