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- Previous experience working in a similar role, preferably within housing options, homelessness prevention, or social housing
- Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act, and the Welfare Reform Act
- Previous experience interviewing applicants, and provide appropriate solutions
- Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
- Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
- Experience providing an effective service to members of the public
- Interview applicants in housing need and complete enquiries under the Housing Reduction Act 2017 to determine whether a statutory duty is owed to the applicant and provide the appropriate assistance
- Assess Housing Needs: Conduct thorough assessments of individuals and families to determine their housing needs and eligibility for different housing options
- Handle complex cases, including providing support in judicial review cases or in response to other legal challenges
- To devise robust personalised housing plans
- To make decisions and issue S184 letters and also make s198 referrals this includes making non-priority decisions, intentionally homeless decisions and acceptances
- To carry out prevention and relief duties and issue notification letters
- Ensure that suitable temporary and settled housing solutions are delivered to service users generally, including those with complex housing needs
- Refer vulnerable tenants to external partners and floating support to meet their longer term support needs
- Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
