Back to search
Location: Ross-on-Wye (Predominantly office-based)
Salary: £39,000 starting + management bonus scheme
Hours: 37.5 hours per week, Monday to Friday, 8:30 AM - 5:00 PM
Benefits:
- 25 days annual leave + bank holidays
- Discount scheme
- Annual bonus
Role Overview: We are seeking a dynamic and experienced Customer Service Manager to lead our clients largest customer facing function. This role is crucial in managing a team that handles the company's core market, in a pro-active and customer centric manner. The successful candidate will be indirectly responsible for 35-40 people, with 4 direct reports.
Key Responsibilities:
- Team Leadership: Manage and motivate the team to achieve high performance and drive results.
- Performance Management: Handle the pressure of a high-stakes environment and produce tangible results.
- Customer Focus: Ensure high levels of customer satisfaction and retention, with a strong focus on Net Promoter Score (NPS) and account management.
- Efficiency: Drive efficiencies within the team and the overall function.
- Independent Working: Operate independently, making informed decisions and taking charge when necessary.
