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- Prepare and distribute weekly aged debt reports with accompanying narrative.
- Identify overdue debts and commence the aged debt chase cycle, being proactive in preventing debt from going overdue.
- Issue overdue letters at appropriate intervals, updating notes on the CRM system.
- Use various communication methods, including letter, telephone, and email, to contact clients.
- Respond to incoming queries, providing invoice documents to facilitate payment.
- Monitor and investigate overdue payments, escalating any risks as appropriate.
- Provide weekly updates on non-payment and debts requiring escalation, making recommendations for legal proceedings if necessary.
- Work closely with key stakeholders to ensure effective debt collection processes and timely resolution of client payment queries.
- Promote and maintain exceptional levels of communication with internal and external customers.
- Previous experience in a credit control /finance environment.
- Interest in systems and processes.
- Excellent attention to detail.
- Good oral and written communication skills.
- Ability to work under pressure and manage time effectively.
- Proficiency in Microsoft Office, especially Excel and Outlook.
- Logical and methodical approach to tasks.
- Commitment to delivering an exceptional customer experience.
- Cooperative work ethic, internally and externally, to achieve common goals.
- Positive contribution to tasks, projects, and meetings.
- Consistent delivery of quality work that meets deadlines.
- Flexible approach to work.
- Ability to develop and maintain effective relationships.
- Integrity in work and dealings with others.
