Customer Service Representative

Job Title: Customer Service Representative

Location: Rotherham

Salary: Up to 27k

Metalis is working in partnership with a large specialist engineering company in Rotherham who due to continuous growth are looking to hire a Customer Service Representative on a 12-week temporary to permanent contract.

Duties and Responsibilities:

• Responsible for handling price and requests for quotes from customers via email/telephone and following up on pending or issued quotations.
• Responsible for sales process; including qualifying, relationship building, needs evaluation, solution development / presentation and closing.
• Identifying new sales opportunities through proactive questioning to ensure maximum share of customer's testing business.
• Identify current and future customer service requirements by establishing personal rapport with potential and actual customers.
• Proactively engage with customers using phone, email, web conferencing.
• Manage relationships with customers.
• Focus on straight lead time from standard price lists.
• Work with departments to resolve complaints.

Person Specification:

• A valid UK driver's license.
• The ideal candidate will be customer focused, action oriented, approachable, and patient.
• Build and maintain a working knowledge of service offerings; participate in training / coaching opportunities.
• Technical quoting experience would be an advantage.
• 12 months of customer service experience with quoting experience strongly preferred.
• Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications.
• Ability to calculate figures.

Shifts and Salary:

• Days regular, Monday-Friday.
• 24-27k dependent on experience.
• 12 weeks temporary to permanent role.

If this role could be of interest, please apply now and our consultants will be in touch to discuss your application further.