Technical Support And Planning Supervisor

Location - Rotherham

Salary - 40,000 - 45,000 Depending On Salary

Key Responsibilities:

Contract Management:
- Coordinate agreements and execution for BOC contracts.
- Ensure contract terms and conditions are applied for site and workshop repairs.
- Compile and issue Risk and Method statements for site interventions.
Availability:
- Be contactable 24/7 via a dedicated emergency phone.
Stock Management:
- Oversee BOC spare holdings, including spare turbines at Cryostar UK, ensuring readiness for shipment.
Performance Monitoring:
- Use Historian software to monitor equipment performance and site conditions.
Customer Communication:
- Provide updates on work progress.
- Issue end-of-month status reports for BOC-owned equipment under repair.
Technical Support:
- Respond to customer technical enquiries.
- Assist field service engineers (FSE) with troubleshooting and on-site/workshop support.
Intervention Preparation:
- Prepare workshop and site interventions.
- Input data into Salesforce, creating and assigning cases for interventions.
Business Development:
- Promote and establish new maintenance contracts with new customers.
- Build customer relationships and support maintenance planning.

Support for BC Manager

Assist with scheduling workloads, spare parts, and shipments for repaired equipment.
Act as a backup for BC Manager duties.

Health and Safety

Foster a safe working environment with preventive and responsible risk management.
Propose and implement safety, productivity, and technical improvements.

Quality, Health, Safety, and Environment (QHSE)

Adhere to QHSE rules and guidelines.
Proactively address abnormalities and suggest improvements for sustained quality and safety.

Required Qualifications

Status

If interested please don't hesitate to call me on (phone number removed) for a confident chat or apply via indeed.

Technical Support And Planning Supervisor

Technical Customer Support