Mortgage Administrator

Job Title: Mortgage Administrator

Location: Rotherham

Salary: Up to 27,000 plus monthly completions bonus

Hours: 37.5 hours Monday to Friday 9 am to 6 pm

Benefits:

• 22 days of holiday plus statutory Bank Holidays, increasing to a maximum of 30 days with length of service
• Option to buy or sell up to 5 days of annual leave
• Income protection covering up to 75% of your salary
• Life Assurance at four times your salary
• Cycle to work scheme
• Pension plan with Scottish Widows (automatic enrolment after 3 months)
• Employee Assistance Programme & Occupational Health support
• Biannual Attendance Bonus incentive (December-May and June-November)
• Westfield healthcare benefits (employee-contributed)

About our Client:

Our client is a family-run brokerage established nearly 50 years ago. This company has received an award recognising their outstanding service to customers and has earned a 4.9/5-star rating from clients. Employing around 150 people, some of whom have been with the company for over two decades, this demonstrates the strong commitment to their team. Staff benefits include daily breakfast and lunch, as well as various social events. They also provide the opportunity for employees to study for the CeMap qualification with comprehensive support.

Not only does our client support their team but they also support their community by donating gifts to local children at Christmas.

About the Role:

In this role, you will support the Bridging Specialist in packaging 1st and 2nd charge bridging products, providing exceptional customer service to brokers and intermediaries while ensuring compliance throughout the process

Responsibilities:

• Package cases seamlessly from sale to completion.
• Achieve business targets while effectively managing your pipeline
• Support the Bridging Specialist with administrative tasks, ensuring compliance with guidelines.
• Deliver timely and compliant service that meets departmental standards.
• Provide outstanding customer service through an efficient client management system.
• Build strong networking relationships within the Group of Companies.
• Maintain high service standards in line with company guidelines.
• Update case notes for smooth processing and client communication.
• Ensure efficiency and speed to enhance customer service.
• Regularly review applications to uphold service quality.
• Commit to continuous improvement through training and skill development.
• Navigate various operating systems effectively to optimize performance.

Experience required:

• Relevant experience in a similar role with a lender, broker, or mortgage/loan packager.
• Strong teamwork and collaboration skills.
• Proactive initiative and problem-solving abilities.
• Excellent planning and information-gathering skills, with the ability to identify and present suitable solutions and products to clients.

Trusting Stellar Select:

At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.

Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.

Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes:

• Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.

• Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.

• 1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.

• Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.

• Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations.

• Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.

• Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.

• Matching to Other Roles: Your journey doesn't end with one opportunity. We explore matches to other roles based on your experience and interests.

• Referral Programs: Spread the word and be rewarded.

For more information regarding the role of Mortgage Administrator please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC