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- Private Medical Insurance
- Pension Plan
- Birthday Day Off
- Social Events
- And More…
- Handle inbound customer inquiries via phone and email, addressing their needs and providing relevant information.
- Offer accurate guidance and support to customers based on their specific requirements.
- Process customer payments as needed.
- Learn and utilize in-house systems proficiently to support customer requests.
- Maintain clear and accurate communication between customers and internal departments.
- Assist with ad-hoc tasks and team responsibilities as required.
- Build and maintain strong, long-term relationships with clients.
- Complete administrative tasks to ensure smooth customer service operations.
- Previous experience in any customer-facing service role.
- Proficient in Microsoft Office packages.
- Strong communication skills, both written and verbal.
- A team player who can follow instructions while showing empathy to all customers.
- Enthusiastic, friendly, and approachable with a genuine desire to help customers.
- Capable of prioritizing tasks and managing deadlines effectively.
