Employer Description:

Recognised as one of the most innovative businesses in the Midlands, a proud member of Made in Britain and official supplier to many blue chip organisations; iLockerz has had an incredible journey so far, and is truly leading the way in its sector.

Overview:

We are seeking a motivated and enthusiastic Software Developer Apprentice to join our team. This role provides a unique opportunity to build a solid foundation in C# development, customer support, and software testing. As part of your apprenticeship, you will initially focus on providing First Line Support to customers, allowing you to gain a deep understanding of our C# WinForms application and the needs of our users. This knowledge will help you contribute effectively to maintaining and refining the application and conducting software testing to ensure quality and reliability.

This role is ideal for individuals looking to develop their skills across multiple areas, including coding, customer interaction, and quality assurance, preparing them for a future career in software development.

Daily Tasks:

Serve as the first point of contact for customer support inquiries via phone, email, and ticketing systems, assisting users with product issues and questions.
Build a strong understanding of our C# WinForms application by engaging with customers and learning how they use the software.
Log, categorize, and prioritize support incidents, escalating complex technical issues to second-line support or other relevant teams.
Provide basic troubleshooting and guide customers in resolving common issues while gathering valuable insights about software performance and user needs.
Assist in the maintenance and refinement of features within the existing C# WinForms application, applying the knowledge gained from customer feedback.
Collaborate with the development team on bug fixes, performance improvements, and feature enhancements.
Contribute to software testing by designing and executing test cases, performing manual testing, and documenting test results.
Identify and report software defects, and work with developers to troubleshoot and resolve issues before release.

What we are looking for :

Basic knowledge of C# and object-oriented programming (gained through coursework, personal projects, or self-learning).
Experience or willingness to learn how to work with existing codebases, particularly C# WinForms applications.
Familiarity with software testing principles and methodologies (manual testing, bug reporting) is advantageous but not required.
Knowledge of databases (SQL) is beneficial.
Willingness to develop new skills in software development, testing, and customer support.

Entry Requirements:

3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information, please visit the UK ENIC website.

Working Week: 40 hours per week.

Salary: £15,000 per annum.

Benefits:

Flexitime, a hybrid of working from home and the office
Generous parental leave
Optional private Healthcare
Social events
Pension scheme

Future Progression:

Upon successful completion of this apprenticeship, there may be opportunity for future progression within the company in a more advanced IT role or through a higher-level apprenticeship.

Important Information:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!