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- £15.38 per hour
- Temporary position: Up to 6 months
- Monday – Friday: 8:30am - 5pm (37.5 hours)
- Weekly pay
- Paid Holiday
- Tax Relief Travel and Subsistence scheme
- Develop and maintain excellent working relationship with customers to ensure that their requirements are met and that they are receiving an exceptional level of service.
- Ensure all customer orders are processed accurately within a timely manner.
- Work cross-functionally with departments such as Engineering, Planning, Production and Quality to comprehensively understand order status.
- Manage customers’ expectations by communicating effectively with regards to delays/issues.
- Respond to and resolve all enquiry & complaints received in a professional manner.
- Co-Ordinate with logistics and courier companies in arranging shipments.
- Manage demo stock availability by overseeing and coordinating logistics for each machine.
- Attend daily & weekly Production meetings.
- Run weekly open order books specific to each customer and distribute accordingly.
- Process invoices and credits on a weekly basis ensuring optimal position by month end.
- Work with Inside Sales Team Lead to achieve business KPIs
- Engage in process improvement and change projects
- Maintain flexible working hours at month end to meet the needs of the business as and when late shipments are scheduled.
- Any other reasonable duties as reasonably requested by your Manager.
- Experience working in customer services and sales order processing
- PC Literate in the Microsoft packages
- Attention to detail and order inputting
- Demonstrate a high degree of integrity and commitment.
- Ability to work to tight deadlines and under pressure.
