Home
Royston, Cambridgeshire
Customer service representative
Customer Service Administrator - Letchworth

Customer Service Administrator - Letchworth

Hales Group Limited

Posted 2 days ago, valid for a day

Royston, Cambridgeshire SG8 5NZ, England

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The Customer Service Administrator position in Letchworth is a permanent role offering a salary between £26,000 and £27,000.
The job requires managing customer orders, addressing enquiries, and supporting warehouse operations, contributing to a culture of customer satisfaction.
Candidates should have strong communication skills, a team-oriented attitude, and the ability to multitask in a fast-paced environment.
The role includes administrative tasks such as maintaining accurate records and supporting marketing efforts, along with hands-on warehouse responsibilities.
Applicants should ideally have at least one year of experience in a similar role.

Customer Service AdministratorLetchworthPermanent9am – 5pm £26,000 - £27,00021 days holiday (increasing with service) Join a supportive, collaborative team in a role that combines customer service, administrative tasks, and hands-on work in the warehouse. If you enjoy variety, thrive in a fast-paced environment, and value being part of a friendly team, this could be the perfect role for you! Job PurposeContribute to a culture of customer satisfaction by managing orders, addressing enquiries, and supporting operational processes, including picking and shipping orders from the warehouse. Key Responsibilities

Customer Service:
Respond to customer enquiries via phone, email, and instant message.
Process orders promptly and assist customers with issues like returns, faulty merchandise, and delivery delays.
Provide clear and friendly updates on products, services, and promotions.
Record customer interactions and complaints in the system, ensuring efficient resolution.

Administrative Tasks:

Update and maintain accurate records of orders and inventory.
Collaborate with team members and management to enhance communication and processes.
Support marketing efforts and assist with planning for annual exhibitions.

Warehouse Support:

Pick and pack customer orders to meet shipping deadlines.
Perform regular stock checks and manage inventory.
Receive and reconcile supplier deliveries, reporting any discrepancies promptly.
Maintain a clean and organised workspace in line with Health & Safety guidelines.

What You’ll Bring to the Role

Strong communication and listening skills.
A team-focused, results-driven attitude.
Proven ability to multitask and thrive under pressure in a fast-paced environment.
High attention to detail and problem-solving skills.
A willingness to be hands-on and adaptable to changing priorities.

Please apply within

Apply now in a few quick clicks

Customer Service Administrator - Letchworth

Client Relationship Manager

Client Relationship Manager CRM

Customer Service Executive