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Customer Success Administrator
Due to continued growth, our client based near Royston is looking for a customer success administrator to join their training team within their operations department, reporting into the Customer Success Lead. This is a full-time, permanent role and the working hours are 9.00am-5.00pm, Monday-Friday. This role is paying £24,500-£26,500 depending on experience.
Key Responsibilities:
Project Coordination
- Supporting all areas of project coordination from our clients such as setting up projects and work.
- Supporting with closing off projects, collecting and collating feedback from all Stakeholders.
- Supporting the Operations team to produce contract performance data for account management reporting.
- Supporting the Operations team in all aspects of administration of delivery provided, including setting up, PDF conversion and any other internal processes.
- Attending Associates days as required.
- Inputting data into systems and databases which includes evaluation data and confidential Equalities data.
- Contributing to the smooth f low of work by taking enquiries for work and passing incoming calls to the appropriate department/person.
- Meeting or exceeding the Quality Delivery Plan standards and contributing to the review of these standards at regular intervals.
- Printing and binding of materials when needed and management of our external printing supplier.
- To re-order consumables as required.
Accreditation
- Administering all aspects of the accreditation process for training courses including registering learners, records of learning and certification.
- Administering the email, including managing post course submissions and allocating assessors, chasing and sending assessment forms.
- Administering course attendance certificates and external accreditation certificates processes.
Compliance
- Adhering to and working in accordance with agreed Company policies, procedures
- and practice, inclusive of Health & Safety at Work requirements and Equal Opportunities.
- Ensuring compliance with our Information security policies, identifying if/when stakeholders need additional support to remain compliant with ISO27001 and
- CE/CE+.
- Complying with company document management system and version control.
- Adhering to company brand in all correspondence and materials delivered by the company, by applying consistent, marketing-approved templates for all activities.
- Developing and maintaining a positive relationship with clients and their staff, as well as with associates.
- Undertake any other duties necessary to this position as reasonably delegated by the SLT or Line Manager.
Person Specification:
- Previous experience in business support administration.
- Experience of using CRM databases such as Salesforce is preferred but not essential.
- Excellent verbal and written communication skills with attention to detail.
- Proficient Microsoft software skills - including Word, Excel and PowerPoint.
- Self-motivated with the ability to work well in a fast paced, dynamic team environment.
- Ability to engage with all Stakeholders in a confident and professional manner.
