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We are hiring a Service Desk Administrator for our amazing client based just outside of Royston. They are a national Mechanical and Electrical building service provider, looking for an administrator with great organisation and communication skills. This is a full-time, permanent position.
This role will suit candidates with strong administrative and Excel skills, they do not require you to have previous experience as this is a very Junior role with full training provided.
They are a lovely company that really take pride in caring for their staff offering a great staff rewards program with discounts, benefits and access to confidential help lines and medical services once a permanent employee.
Responsibilities will include:
- General administration/office duties including preparing documents, producing files and filing
- Answering incoming phone calls & emails over various inboxes
- Allocation of works to engineers based in the South-East of the UK
- Working to response times to meet contract SLA agreements
- Monitoring dashboard data to ensure we are meeting contractual SLAs
- Jobsheet processing, including forwarding completed reports to clients & uploading to customer portals
- Requesting site access and arranging Permits for shopping centres, landlord managed buildings etc
Requirements:
- Demonstrable admin and Excel skills
- Great organisation and time management
- Ability to work independently as well as with a team in a fast-paced/pressured Service Desk environment
- Excellent written and verbal communication skills
- Accurate data entry skills
- Experience of working within a helpdesk, customer services or call centre environment previously is a bonus
