2nd Line Technician

CloudScope

Posted 8 days ago, valid for 11 hours

Cambridge, Cambridgeshire CB2 8AG, England

Full Time

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Sonic Summary

The position is for a 2nd Line Technician based in Cambridge, offering a hybrid work model with a salary range of £28,000 to £36,000.
Candidates should have at least 2 years of experience in IT support, specifically in 2nd line roles.
The role involves setting up and supporting small and medium business networks, as well as maintaining and troubleshooting various systems including Office 365 and Microsoft Exchange.
The ideal candidate will possess strong communication skills and experience working with SMEs in a client-facing support capacity.
This opportunity allows for specialization in specific industry sectors while being part of a growing team within a leading tech support company.

2nd Line Technician - Cambridge - Hybrid - £28,000-£36,000

We’re supporting a client exclusively, in the search for an experienced IT technician, with 2nd line support experience. Our client is one of the leading Tech support businesses in East Anglia, operating in several counties, with year-on-year growth. You’ll join their experienced team, in Cambridge and have access to the newest and emerging support technologies. The role will be hybrid remote after probation and is Monday to Friday, no evenings or weekends.

Main Duties & Responsibilities:

Setting up and supporting small and medium business networks.
Supporting PCs and servers remotely and on-site (Win10, Win11, 2012, 2016, 2019 & 2022).
Installing business computer systems.
Office 365 maintenance, installation and migration, DNS
Supporting customer applications and setting up email accounts
Microsoft Exchange 2016/2019.
Administration of IP Phone systems (via web-based interface).
Working with a diverse client base in different industry sectors.
Taking on technical lead responsibilities helping to shape and develop clients long-term IT Strategies.
Opportunity to specialise in specific industry sectors helping to shape and develop the platform.

The Candidate:

Experience with most of the following: Active Directory/Azure AD implementation, Office 365, Sharepoint deployment, server alerts, network switches, firewall, SSL vpn integration, backup setups & troubleshooting
Excellent communication skills and enjoy a client facing support role
Ideally have experience supporting SME’s with IT solutions

This role will suit an individual looking to join an established technology support company and be part of a growing team of around 75. You’ll be happy travelling to both the office and local client sites as fundamentals and want to extend your experience in a development-focused organisation.

Please contact Charlie at CloudScope for more information. We look forward to receiving your CV and application soon.

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