Customer Service Administrator

Customer Service Administrator – Maternity Cover

Rugby (Outskirts – car driver essential)

£24,000 – £25,000

Length of contract – 12 months

Purpose of Role:

To support the Sales Team to ensure that customers receive an exceptional experience from order to project completion.

Duties:

• Responsible for order processing - ensuring equipment is delivered in a timely and accurate manner.
• Managing customers’ expectations during the process and project closure phase.
• To resolve challenges for customers when orders cannot be fulfilled.
• Finalisation of projects under the guidance of Sales Team.
• Adhering to company processes and procedures.
• Develop good working relationships with Sales, Logistics and Accounts Departments
• Build excellent relationships with customers.

Experience

• Experience within customer services
• Knowledge of CRM systems
• Good knowledge of MS office (essential)
• Strong administration and customer service skills
• Ability to work calmly in a busy environment

Personal Attributes

• Strong communication and social skills
• Objective-orientated
• Strong work ethic, open and reliable
• Outstanding organisational skills
• Flexible approach with the ability to work on your own initiative

Other Criteria

• Good knowledge of MS office
• Ability to learn and adapt to company products quickly