Control Centre Operator

Control Centre OperatorLocation: Town Hall, RugbySalary: £12.38 per hour (PAYE Pay Rate)

We are seeking a full-time, enthusiastic, self-motivated, flexible, and customer-focused individual to join our 24/7 Control Centre team. This role involves working 12-hour shifts on a rota basis, including weekends and bank holidays, such as Christmas.

About the Role:

• Primarily nights-based, with shifts running from 6 PM to 6 AM, though flexibility to cover day shifts is required for emergencies.
• Operate the Council’s Lifeline system, responding to emergency calls from service users, including handling potentially distressing situations.
• Manage out-of-hours inquiries for various Council teams, such as emergency repairs and homeless support.
• Provide support to vulnerable adults, ensuring a professional and sensitive approach at all times.

Requirements:

• Excellent customer service skills, clear spoken English, and a calm, confident manner.
• Competent IT skills and the ability to work both in a team and independently.
• Full, valid driving license and access to a vehicle.
• Enhanced DBS check required.

Preferred Experience:

• Working with vulnerable adults or in a call center environment is advantageous.
• Flexibility to provide holiday and sickness cover is essential.

What We Offer:

• A supportive team environment.
• Opportunities to make a positive impact on the lives of service users.
• Training and development opportunities.

If you are passionate about supporting your community and thrive in a fast-paced, customer-focused role, we encourage you to apply.