Customer Services Administrator

Customer Services Administrator, Rugby (Temporary)Salary £26,000 per annum Hours of work 8.30 - 5 pm Monday - Thursday, 8.30 - 4.30 pm Friday(Hybrid working after 6 months)

Reporting to the Project Administration Manager, providing a high standard of administration support Candidates must be customer centric, flexible, have the ability to organise workload, be proactive and project manage high value orders. The role is admin orientated and requires good understanding of processes/procedures with defined deadlinesThe role is mostly a reactive role however there will be some degree of proactivity required such as chasing quotes, promoting our online offering, building rapport with customers and offering product switches all with the aim of increasing market share and order conversions. Candidate must be confident in these areas and driven to succeed.General Account Administration, working to KPI’sOrder entry - fast paced sales orders and project managed store orders working to tight deadlinesQuote generation and chasing for conversion to increase the company’s market shareLiaising with Internal departments, to facilitate a smooth process from quote through to post shipment after sales careDealing with warranty claims for both buyouts and fab to ensure a quick resolution for the customerProduce customs documentation and liaise with customers, freight forwarder and shipping teamSupport the AR function of allocated accounts to ensure that overdues are kept to a minimum

Skills required:Strong Administration skills, customer focusedGood Sales Order Processing skillsGood MS Office - Word & ExcelTeam playerPreference given to those from a manufacturing environment.