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Control Centre Supervisor
Location: Rugby
Salary: 15.70 per hour
Length of Assignment: Ongoing
Hours: 37h
Office based
Role overview
Opus People Solutions is recruiting on behalf of Rugby Borough Council for a Control Centre Operator to effectively manage the services delivered by the Control Centre Team. The supervisor will support the Independent Living Co-ordinators in service delivery to the independent living residents. In this pivotal role, you will oversee a team of control centre operators, ensuring the delivery of high-quality service while adhering to our policies and procedures.
Key Responsibilities:
- Supervise and manage a team of control centre operators, conducting regular one-on-one meetings and team gatherings to foster communication and collaboration.
- Develop and maintain a comprehensive staffing and on-call rota system, ensuring all shifts are adequately covered.
- Manage resources efficiently, ensuring staffing and stock levels meet service requirements.
- Assist in the formulation and implementation of local policies and procedures, ensuring compliance with corporate standards.
- Oversee stock control for equipment, maintaining adequate levels to support the Control Centre's operations.
- Monitor and review maintenance contracts for Control Centre systems, authorizing requests as needed.
- Ensure appropriate back-up and disaster recovery arrangements are in place and regularly tested.
- Collaborate with stakeholders to meet organizational and customer needs effectively.
- Maintain accurate records of customer information and incidents on designated systems.
-Work on council's projects and new implimentations
Qualifications:
- Proven experience in a supervisory role within a control centre or similar environment.
- Strong leadership and communication skills.
- Ability to manage multiple priorities and work under pressure.
- Knowledge of relevant policies and procedures.
- Proficient in maintaining records and reports.
Apply Now!
