Sales Support Executive -Full-time
Pay: From £30,000 - £35,000per year. Negotiable depending on experience level
Shift:
8-hour shift, 8:30 am to 4:30pm (Hours subject to change depending on role needs upon date of hire)
Supplemental Pay:
Bonus opportunities

The Sales Support Executive is responsible for working collaboratively in a team-oriented environment to provide the highest level of customer satisfaction, while maintaining speed and accuracy to secure orders. My client is a growing business looking for key team members to take the company to the next level.

Day To Day Duties:

Handle inbound / outbound phone activity to assist architects, designers, custom home builders, general contractors, and building material distributors with consultative feedback on their relevant projects
Provide customers with technical product knowledge and upsell them on our product offerings and end-to-end custom solutions.
Respond to customers inquiries about their order updates, lead times, and transit times.
Work through any customer service related issues, such as product issues/damage, unsatisfactory turnaround times, transit damage, etc, all whilst being able to ensure the customer of a positive experience. You may work directly with the sales/production/transit team to identify issues and come up with solutions for the customer.
Assist the inside sales team in qualifying all of the details of projects and orders and guide customers through the buying process
Support generating quotes and review drawing documents as needed to finalise orders

Required Skills:
Professional high-energy, fast-paced, focused
Proactive selling skills
Fanatical customer service skills
Effective communication skills
Advanced computer skills

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.