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Our client is an international professional membership body, it provides a platform for professional development, offering qualifications, resources, and networking opportunities for engineers. The organisation plays a key role in setting industry standards, advocating for the profession, and advancing the knowledge and skills of its members. It also fosters innovation, supports research, and promotes the highest standards of ethical practice and sustainability within the engineering sector. Additionally, it engages in policy influence and global collaboration to address complex engineering challenges.
The RoleYou will manage the below and manage an established team of eight individuals. This is a fixed term contract of 6 Months, however the company is growing there may be other future opportunities.
- Lead service transformation and continuous improvement initiatives.
- Define and deliver team training needs.
- Manage operational activities and ensure effective service delivery.
- Oversee peer review/committee functions.
- Ensure operational efficiency through KPIs and corrective action.
- Line manage the Membership and Qualifications Advisor team.
- Manage major IT project activities.
You will have the following experience:
- Proven project/change management experience.
- Strong leadership in customer-focused environments.
- Ability to analyse data and implement effective solutions.
- A customer-centric ethos and adaptable mindset.
- Experience in a membership/professional engineering institution is a plus.
- Annual performance reviews
- Training and development opportunities
- Company contributory pension scheme that matches employee contributions by 1.5 times up to a maximum capped 12% employer contribution
- Life assurance linked to being an active member of the pension scheme
- 28 days annual leave (plus bank holidays) for full time members of staff
- Company paid sickness leave after 6 months employment and increased at intervals based on length of service
- Employee Assistance Programme and wellbeing support
- Health cash plan (cash back on optical, dental, physio and more)
- Financial support to help cover the cost of professional membership subscriptions if relevant to your role
- Free parking and refreshments at our Rugby Office
