Helpdesk Administrator

Burton Bolton & Rose Recruitment Services Limited

Posted 13 hours ago, valid for 17 days

Ruislip, Greater London HA46RT, England

Full Time

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Sonic Summary

The Helpdesk Administrator position is located in South Ruislip, Middlesex, offering a salary of £28,000 plus pension benefits.
The ideal candidate should be capable, organized, and enthusiastic about working in a team environment.
Key responsibilities include managing a busy helpdesk, logging calls, tracking work progress, and collating engineers' timesheets.
The role also involves raising purchase orders for spare parts and updating weekly reports on completed work.
Candidates with relevant experience in a helpdesk or administrative role are preferred, although the specific years of experience required are not mentioned.

Helpdesk Administrator

South Ruislip, Middlesex

£28,000 + Pension

This role would suit a capable and organised Helpdesk Administratorwith lots of verve and enthusiasm who is happy working in a team environment and contributing to the overall success of projects undertaken.

Some of your duties will include:

- Managing a busy helpdesk and handing incoming calls from clients requiring maintenance support

- Logging details of all calls managed onto the computer system and allocating jobs to team of Engineers

- Tracking work being completed from instigation stage through to successful completion

- Collating Engineers timesheets on a weekly basis, costing work completed and raising client sales invoices

- Raising purchase orders daily for spare parts and ensuring the prompt delivery

- Controlling and updating weekly reports monitoring and recording details on work completed

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