Training Coordinator

• Location: NN9
• Job Type: Full-time Hybrid
• Salary: £24,000 plus bonus

We are looking for a proactive and customer-focused Training Coordinator to join our team. This role offers an exciting opportunity to coordinate activities between our website customers and providers, ensuring a seamless experience for clients seeking solutions.

• Manage training enquiries and booking requests from clients efficiently.
• Build and maintain close relationships with key decision-makers to ensure customer loyalty and increase market share.
• Respond professionally and within agreed timescales to all enquiries and booking requests received through various channels.
• Provide advice and guidance on our extensive training portfolio and related industry certification schemes.
• Source relevant training courses based on client requirements and sell the solution to the customer.
• Ensure customer satisfaction to secure repeat and expansion business.
• Meet and surpass relevant service level agreement (SLA) targets and key performance indicators (KPIs).
• Liaise with training providers for scheduling and support.
• Offer re-scheduling and cancellation support to clients.
• Proactively develop key accounts and update details on the website.
• Provide dedicated enquiry processing and after-sales support.
• Perform any other relevant duties/tasks as required.

• Experience in customer service and sales roles is preferable, with full training provided.
• Knowledge or experience in the construction and/or training/education sector is beneficial.
• Effective communication skills, both verbal and written.
• Excellent organisational skills and the ability to work well within a team.
• Ability to develop effective working relationships at all levels.
• Customer-centric approach with excellent customer service and people skills.
• Self-motivated with the ability to work independently and follow instructions.
• Strong time management skills with the ability to organise, plan, and prioritise tasks.
• Responsive to a fast-changing environment.
• Excellent literacy and numeracy skills.
• Competent in using IT systems and software.

• 25 days annual leave plus bank holidays, with a requirement to save 3-4 days for Christmas shutdown.
• Company Sick Pay, Health Cash Plan, and Employee Assistance Programme after probation.
• Life Assurance after probation.
• Workplace pension scheme.
• Eye Care Scheme with vouchers for free eye tests.

Working hours are Monday to Thursday 08:30 – 17:30 and Friday 08:00 – 17:00, with a flexible approach to accommodate business needs.

To apply for the Training Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.