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About The Company:
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
This role sits within our Private Sector FM business division that provides catering, cleaning, hard services, pest control, and security services to a wide range of prestigious clients, within the Lifestyle market.
About The Role:
Days of Working: Thursday to SundayAs a Customer Service Representative you would be dealing with customer queries and ensuring a high quality customer relationship is achieved. Your main aim will be to resolving incoming customer queries and orders professionally and efficiently, while adhering to company processes and policies.You will also:
- Ensure the customer is always informed and up to date
- Take responsibility for the administration of customer queries and records
- Liaise with other internal departments professionally and courteously, maintaining a strong and productive relationship.
- Meet targets in query resolution, call handling and quality
To succeed in this role you will need:
- Good customer service skills
- Experience in administration
- A pro-active approach to personal development and learning
- A passion for delivering an exceptional customer experience
What will you get in return?
- A pension scheme- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme 'OCS Stars'- monetary rewards given to top performers
- Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact' Programme
- Long Service Awards
- Cycle to work scheme- discounted bicycles
- Access to our Employee Assistance Programme- 24-7 Wellbeing Support
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
