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Job Title: On-board Customer Service Assistants / Passenger Counters
Salary: £12.35 An Hour
Working Pattern: Monday, Wednesday and Friday between 05:00 - 00:00.
Ontrak Recruitment & Training are currently seeking committed and outgoing applicants to join our valued and long-standing clients on the Railways.
This fantastic opportunity will not only benefit your pocket as our rates of pay are competitive but will also kick start your career within a customer service position.
What makes working for Ontrak so good?
We pay for your training, and not only that we pay you whilst training! You will receive customer service training, provided by experienced railway trainers. You will also have a dedicated member of our staff to work closely with you throughout your career with us.
What does an on-board passenger counter do?
· Be a self-motivated, reliable person to assist the on-board team in providing passenger counts.
· Travel on pre-arranged train services to count the number of passengers on the train as the train departs from every station.
· Be able to accurately record data.
· Provide an impeccable customer service experience to customers and passengers on the railway
· Being vigilant and visible to all customers and other members of staff
· Managing difficult situations
· Help passengers with luggage and buggies
· Communicate effectively with other staff and passengers in the interests of safety and customer service using information systems as supplied
· Have a strong understanding on station security including the HOT and WHAT protocol
· Report any anti-social behaviour with little disruption to other passengers as per the Railway Byelaws.
· Keep the train services tidy.
There are some hurdles of course….
· You must be able to get to your location of work for a 04:30am start and the latest finish could be as late as 01:00am.
· Shift times will vary between 4-12 hour shifts.
· You will need to pass a Drugs and Alcohol Medical.
· You will need to provide valid Identification, work permit (if applicable) and proof of National Insurance.
· You must have previous exceptional customer services experience in a similar position.
· Must be flexible to work shifts times, earlies, lates and weekends. You will be on a rota basis.
· Must be available immediately as these are temporary ongoing positions.
Are you the right candidate for the job?
· Do you enjoy working with people face to face?
· Are you able to accurately count and record data?
· Do you enjoy problem solving and helping people?
· Are you naturally calm and collected when dealing with issues?
· Are you a good communicator?
· Do you want to further your career by working for an established Railway company?
· Are you able to work flexible hours including bank holidays and weekends?
If you answered yes to the above and want to know more then please apply now for an immediate interview!
Job Types: Full-time, Part-time, Permanent
Pay: From £12.35 per hour
Expected hours: 20 - 40 per week
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Monday to Friday
- Overtime
