Contact Centre Trainee Consultant

*Contact Centre Trainee Consultant*

TeamJobs is excited to offer this fantastic opportunity to join a dynamic Contact Centre team. This role is ideal for those with a passion for customer service, supporting customers during the busy seasonal period, and delivering exceptional experiences at every touchpoint.

Location: Manchester - Hybrid working
Salary: 26,424 OTE (11.55 p/h)
Contract: 6-week temporary contract with potential for permanent placement
Hours: 35 hours per week, Monday to Friday, 9.30 am - 4.30 pm

What You'll Do:

• Provide outstanding customer support through email, ensuring every customer is left satisfied and valued
• Meet key quality and productivity targets that contribute to an overall high standard of customer experience
• Approach each inquiry with empathy and a customer-first mindset, aiming for swift and satisfactory resolutions

What You Bring:

• Proven experience in customer service; additional experience in admin or contact centres is a plus
• Strong communication skills, with a natural ability to build rapport and engage customers
• A positive, can-do attitude aligned with our team's dedication to delivering exceptional service

INDCP