Customer Support Consultant

As a leading provider of innovative Learner and Case Management Systems, we empower

organisations in the skills and employability sector to achieve their goals.

Do you have a knack for problem-solving, a desire to develop your technical abilities and a

passion for customer service? If so, this is the perfect opportunity for you to join a friendly and

supportive team dedicated to helping our customers.

Offering fantastic opportunities for career growth in both technical and customer-focused areas,

this full-time role offers hybrid working (2 days remote, 3 days in our Sale office) and a

competitive salary of £22,000+ (depending on experience). You'll also enjoy a comprehensive

benefits package including company healthcare scheme, generous pension contribution and

free on-site parking.

As a Customer Support Consultant, you will play a vital role in ensuring our customers have a

positive experience with our market leading Learner and Case Management Systems. Your key

responsibilities will include:

·Providing online & telephone software support to customers

·Supporting industry leading management information system

·Ensuring support requests are handled efficiently and within agreed SLA’s

·Making sure tasks are completed and outcomes communicated to a high standard

·Maintaining strong relationship with external and internal customers

·Creating and maintain supporting documentation for internal use

To be successful in this role, you will need:

·Strong communication skills, both written and verbal.

·Excellent problem-solving abilities and a genuine curiosity to understand how things work.

·A proven ability to learn and understand new software applications.

·The capacity to understand and apply industry rules and regulations to resolve support issues

effectively.

·A good technical grounding.

·Ability to interact with technical and non technical people (customers and colleagues)

·SQL skills are desirable but not necessary

Taking ownership of user issues, you will ensure that a high level of customer service is

delivered at all times. You will help to resolve customer issues by responding to support tickets

in an efficient and friendly manner, via a combination of telephone and our online system.

In return, we offer:

A Supportive and Collaborative Environment: Join a friendly team where your

contributions are valued and your development is supported.

Career Growth: Benefit from superb potential for career development in technical or

customer-focused specialisms, with ongoing CPD opportunities.

Hybrid Working: We work a 36 hour week and enjoy a flexible work arrangement with 2 days

working from home and 3 days in our modern Sale office with a 4pm finish on Fridays

Competitive Compensation: Earn a salary of £22,000 with regular performance reviews.

Generous Time Off: Benefit from 20 days of annual leave, increasing to 23 days with service,

plus an additional 3 days over Christmas and bank holidays. You also get your birthday off!

Comprehensive Benefits: We offer a company pension scheme and access to private

healthcare to support your well-being.

Full Training: Receive comprehensive training on our systems, covering both front and back-

end user aspects.

Any offer of employment is subject to a satisfactory Enhanced level DBS (Disclosure and

Barring Service) check. These checks can take time to complete but you can start work with us

immediately whilst we wait for the check to be returned.