- Engage with prospective clients through multiple channels, including phone, web forms, web chat, referrals, and social media.
- Identify and assess each client’s legal needs, qualifying leads to align with our services.
- Offer consultative guidance on our legal services, clearly explaining options and building rapport.
- Provide ongoing support, ensuring clients feel informed and valued at each stage of their journey.
- Collaborate with solicitors on both contentious and non-contentious matters, following up on enquiries to drive client satisfaction and conversion.
- Maintain regular communication with clients, fostering trust, transparency, and long-term loyalty.
- Track interactions in CRM systems to support consistent service.
- Contribute to client engagement strategies, raising awareness of our services and encouraging referrals.
- Actively participate in retention and client engagement strategies, suggesting ways to enhance service delivery.
- Recent law graduate (LLB or equivalent) or experience in a solicitor's practice or the service industry.
- Prior experience in customer service or client-facing roles is advantageous.
- Healthcare: Comprehensive plan with 24/7 GP access, dental and vision allowances, and annual eye and hearing tests.
- Wellness: Gym membership, counselling services, and monthly office massages.
- Professional Development: Annual personal development and training plans, plus subscriptions to professional magazines.
- Salary: £26,000 - £28,000, depending on experience.