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Operations Manager - Commercial Cleaning -Department Head
- Permanent Full-Time Position
- Requirements to work to service operating hours
- Industry - Commercial Contract Cleaning
Application: Apply with CV, inclusive of current salary - Closing date Friday
25/10/24
The Company:
ServiceMaster Clean, Manchester is a successful family owned business,
established over 30 years and a leading Franchise within the ServiceMaster group.
ServiceMaster Manchester has achieved multiple awards and is recognized by the
BritishFranchise Association.
ServiceMaster operates entirely to the companys mission statement: To deliver a
commercial cleaning service that goes Above and Beyond the expectations of our
customers - Housing Associations, Schools and Commercial Offices throughout the
Greater Manchester Area.
Work Location: Company Premises, M33 6LB, and Hybrid
Benefits includes:
- Generous Car Allowance
- Laptop
- Mobile Phone
- Private Car Parking
- Private Health Scheme (optional)
- Company Events
- Work location : Company Premises & Hybrid
The Role
The Operations Manager is to lead and manage the departments operational team
consisting of Key Account Managers, Area Cleaning Mangers, Technical Support
Team and the stores.
Essential Requirements
- A prerequisite - The ability to create professional relationships and forge
- strong partnerships with a good report as well as working in collaboration with
- company colleagues and the company directors
- Possess both sound knowledge and have proven working experience of the
- service industry
- Minimum 3 years experience in a senior management role
- Posses astute commercial acumen and practise excellent planning,
- prioritizing and decision making skills
- Proven success managing effectively and efficiently
- Active ability to take action, problem solve and find robust solutions
- Proficient in representing the company effectively at both internal and external
- meetings
- Good understanding of technology platforms and databases - such asCleanlink and EziTracker or similar software
- Reside within 30 miles of Greater Manchester to ensure reactivity
- Will have to pass enhanced vetting process and provide a recent work
- reference
Experience:
- Senior Management: Minimum 3 years
- Driving Licence (max 3 points)
- Recent / last previous employer reference
- Evidence of attainment of professional qualifications
Job Description
- Lead the Operational & Technical Service personnel to deliver successfulperformance levels across customer accounts/sites
- Develop trusting professional relationships with the companys customers andemployees
- Manage the cleaning labour, equipment & resources in line with companybudgets
- Provide and practice full employee lifecycle of recruitment, induction,appraisal, development and succession planning, ensuring it is carried out regularly and in accordance with the companys policies and procedures
- Responsible for supporting, mentoring, coaching and development
- Carry out weekly meetings for planning and setting weekly objectives
- Provide weekly updates on operational performance, compliances & missedcleans/issues
- Hold regular meetings to engage, motivate and manage the departmentspersonnel, communicating strategy that is aligned with the wider cleaning business
- Deal with HR issues for the departments personnel, supporting and guidingthrough HR activity and disciplines in conjunction with HR to ensure employee issues are dealt with according to company policy
- Ensure the managers utilize the payroll system EziTracker, it is correct, in linewith company budgets and is processed in a timely manner.
- Ensure managers utilize the CleanLink Mobile App to complete key organizational and administrative tasks
- Secure accuracy of expenses and timesheets including travel and ensure theyare recorded accurately
- Ensure managers provide appropriate cover during staff holidays
- Ensure the delivery and quality of the cleaning operation is in accordance withthe client service level agreement and company procedures
- Monitor and measure customer satisfaction and take proactive and productive steps to ensure levels are achieved
- Liaise with the client as appropriate seeking opportunities to improve thecleaning offer and enhance the reputation of the service
- Ensure escalated customers issues are attended to promptly responding withurgency when situations arise & provide plans to put right
- Attend regular meetings with customers as required
- Demonstrate complete customer care and professional customer service
- Mobilize new contracts in line with company procedures and customersrequirements
- Comply and work with the company systems and procedures to include ISO9001, 14001 and ISO 45101
