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We are seeking an experienced client manager for a permanent role in Old Trafford, dedicated to delivering outstanding customer service within the business services sector. This position is ideal for someone with a strong sales background and a natural ability to engage customers cross industry.
Client Details
Our client is a European based entity specialising in industrial-sized servicing contracts. The organisation has undergone remarkable expansion, establishing itself as a leader in the market with an extensive client base of over 25,000 and a workforce exceeding 900 employees. The workplace of this entity is marked by its dynamic nature, a high-speed operational environment, and a diverse array of activities.
Description
Key responsibilities for this role include:
- Engaging with current and prospective customers via phone
- Upselling and expanding business opportunities
- Surpassing high-volume sales targets in a team-driven environment
- Assessing customer needs to recommend the best solutions
- Building and maintaining extensive knowledge of company services
- Meeting and exceeding individual and team sales goals
- Providing exceptional customer service with a professional approach
- Effectively handling customer complaints and inquiries
- Accurately recording customer information in the database
- Collaborating with team members to optimize results
- Scheduling outbound sales meetings
- Prospecting 10 new businesses weekly
- Monitoring individual forecasts and sales margins
- Taking charge of lead generation responsibilities
- Quickly establishing rapport through verbal communication
Profile
A successful candidate should have:
- Proficiency in verbal and written communication
- Ability to source prospects
- The ability to thrive in a competitive, fast paced environment
- Excellent communication skills, huge energy and a positive attitude
- A consistently polished and professional approach to work
- Excellent customer service skills
- Ability to work well in a team
- Strong problem-solving skills
- Ability to meet sales targets & KPI's/SLA's
- Good organisation skills
- Data entry and logging business development opportunities
- A strong hunger for success with real financial motivation
- Ability to efficiently prioritise tasks and manage time
- Drive, ambition and a strong work ethic
Job Offer
- Competitive basic salary of £25,500 with bonus guarantee's in place.
- Internal progression and promotional opportunities
- Free parking & gym onsite
- Uncapped commission OTE earnings exceeding £50k per annum
- Internal onboarding & training
- Pension schemes & other benefits
