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The role:
Your responsibilities will lie in the provision of administrative support and query resolution for all internal and external customer training requests, to arrange suitable training and/or assessments. You will have strong communication skills and be customer service orientated, while maintaining an eye for detail when making training arrangements.
Using your administrative and organisational skills you will be responsible for providing an efficient and effective Training co-co-ordination for a large team of multiskilled Trainers/Assessors, organising training and assessments for internal and external customers and ensuring that all the processes and systems are aligned to the needs of the business and industry standards. You will ensure compliance with agreed client standards as well as internal quality standards.
You will work with and support the Trainers/Assessors and liaise with our internal Talent team to maximise upskilling opportunities for our workforce. Your strong relationship building, and interpersonal skills will help you to communicate with our Client's, Trainers, Assessors, and internal/external stakeholders.
KEY COMPETENCIES
Flexibility and adaptability.
Problem-Solving Skills
Interpersonal Skills
Customer Service Orientation
Pro-active and enthusiastic
Attention to Detail
KNOWLEDGE, SKILLS, AND EXPERIENCE
Organised and efficient
IT literate and fully conversant with Microsoft Office suite, including Outlook, Word, Excel
Previous experience of working within a busy coordinationtion environment
Previous experience of dealing with data, collating figures, and producing statistics for management reporting.
Attention to detail.
A confident communicator, both written and verbal.
Self-motivated and used to working to deadlines.
InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
